Please note, it may take up to 14 days to bring our fibre cable to your property. Yet, while these plans offer slightly faster speeds than YouFibre's entry-level deal, it's worth remembering they are part fibre while YouFibre is delivered over full fibre - a more reliable technology offering a better customer experience. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. Here are 8 tips for writing great reviews. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. Get insider tips and the latest offers in our newsletter. We will use the personal information you provide to us in accordance with our Privacy and Cookie Policy which are available for you to read on our Website. Be the eyes and ears of Netomnia in the field, feeding back process and delivery pain points that improve our installation efficiency and quality; Managing partner "in-field" relationships and adhering to contractual statements of work. If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. After service call to make sure everything was ok on the day. She called back to check up and make sure it was still okay. So I rang them and they had me reconnect within minutes. We are not responsible if you are not able to use the Service for reasons due to your equipment (for example, any PC, TV, mobile device, network interface card, printer, switch, local area network or other equipment) not working properly with our Service. All Rights Reserved. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! Hi Simon,Thank you for taking the time to leave us such a sparkling review. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. He was polite and courteous. 8.3 You are responsible for setting parental controls. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. Subject to clauses 10.1 10.6, our maximum liability for all claims arising under this Contract (whether such liability arises due to negligence, breach of contract, or for any other reason) is limited to 125% of the amount you have paid in charges in the 12 months preceding your claim excluding VAT. S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. We aren't responsible for categorising websites or for you always being able to go to websites which aren't barred. Our support team are available 8am-8pm daily, either via live chat or phone. From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. You just need the new PPPoE settings from YouFibre. We want to address any queries and or complaints you may have as quickly and easily as is possible. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Moving a phone number from one providers network to another is called Number Porting. Subject to clauses 10.1 10.5, our maximum liability for loss of or damage to your physical property arising from our negligence or breach of this Contract shall not exceed 50,000. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. You can use this temporary number with our Telephone Service until the Number Porting of your old number has happened. There may be other reasons too. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! 8.7 IP addresses. If you are moving your phone number to our Network, well send an email to your Registered Email Address telling you this date (the Porting Date). Date of experience: February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie! Date of experience: 22 February 2023 If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. Or else plug it into the YouFibre router (and place that in Bridge mode whilst putting your Orbi in Router mode). Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. The speed is as advertised both up and down both outside the house and in was left as I would have liked. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! In addition, from time to time, we may make other more significant changes to our Services, Equipment or to our Contract. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. Do you agree with YouFibre's TrustScore? 11.1 Your right to make changes. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). It will at all times belong to us. We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. Back on line by 9am. Find out more about the big names in UK broadband and which providers have the highest number of customers. We will do our best to offer you the right level of help and the most appropriate products and services to suit your needs. Choose Ltd is a limited company registered in England and Wales. Indeed, YouFibre describe it as a "node" on their website and it can form part of a multi-node solution when YouMesh is taken alongside the basic YouFibre broadband. Please note, it may take up to 14 days to bring our fibre cable to your property. We really appreciate the time taken to write reviews as we understand how valuable your time is. Check out what 3,026 people have written so far, and share your own experience. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. Recent version of Chrome, Firefox, Internet Explorer or Safari. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. FTTP is completely separate from old copper cables. Anyone can write a Trustpilot review. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. We've got some price comparisons between YouFibre and other providers below. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! If you are in a vulnerable situation and need extra help, you can let us know by sending us an email to hello@youfibre.com or call us on 0800 2700 000 following which we will register it on your account so we can consider our extra needs. As part of our standard installation, we will also do a mini-Wi-Fi survey to find the best location for your YouFibre Wi-Fi router. Currently running at 811Mbps which is fast but not what I'm paying for. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Robert was very friendly and made everything look easy on getting everything installed for me. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. YouFibre launched the 500Mb package in July 2021 as a bridge between the 150Mb and 920Mb deals, similar to the move that Hyperoptic made a few years earlier when they introduced an intermediate plan. 15.2 To a site inside our network. It may not display this or other websites correctly. We also record all 999 and 112 emergency calls. We will let you know if the change is possible. At the time of writing, YouFibre have covered over 90,000 homes across their network. 19.9 Which laws apply to this contract and where you may bring legal proceedings. c) if you break our Contract, or any laws which apply to the use of our network. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. YouFibre provide the eero Pro 6 to their home broadband customers. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. He explained everything and connected my grandkids PlayStation. They seem to make this possible by cutting cost in other areas, like using CGNAT and not having any form of online account management. about cookies and how to manage them. Installation within 48 hours. Firstly with the service less than a week from order to installation. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. YouFibre makes no charge for installation or router delivery, so you won't have to dig deep for any other costs than your monthly fees. No other person shall have any rights to enforce any of its terms. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. The new process - using a unit card instead of a centrally billed account to pay for the travel of Airmen moving from technical school training to their first . For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. We donate at least 5% of our profits to charity, and we have a climate positive workforce. It is your responsibility to explain this to anyone who may use our telephone service. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. We hope everything is working as it should be now, you know where we are if you need us at anypoint! Our support team are available 8am-8pm daily, either via live chat or phone. YouFibre provide the eero Pro 6 to their home broadband customers. 2023 Trustpilot A/S. 17.9 Call Limits. So will be cancelling my contract. 15.1 To a site outside our network. {{ year }} Choose Ltd. All rights reserved. We are independent of all of the products and services we compare. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. 2023 Trustpilot, Inc. All rights reserved. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. Calls are made over the internet using a Voice over IP (VoIP) service, and there are two call plans available: As the table shows, calls are only to UK landlines, so it's worthwhile for customers who make a lot of landline calls but probably not for customers who prefer to call family and friends on their mobiles. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. Learn more about broadband boosters and how they work. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. We've got a full guide to fibre broadband without a contract. Unless you arrange with us to have a static IP address, the internet address allocated to you may be varied at any time. Installation involves connecting new fibre optic cable to your house. 17.7 Porting Delays. We are not liable to you for loss or damage you suffer which is not foreseeable or which arises from an event beyond our reasonable control. This website uses the TMDb API but is not endorsed or certified by TMDb. Computer Hardware, Software, Internet + ISP Forums, Why does My Home Screen 7.0 forget app credentials after standby. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. 13.1 We may end the Contract if you break it. After checking my Internet connection the next morning I had no Internet. I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. 17.1 We may not offer all features of a traditional phone line. Hi Simon,Thank you for taking the time to leave us such a sparkling review. AVForums.com is owned and operated by M2N Limited, The way full fibre networks operate also means the speeds offered by YouFibre and their fibre to the premises (FTTP) competitors are likely to be met. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. YouFibre is dedicated to customer experience and service quality. 83% of reviews rate them as Excellent with a further 9% calling them a Great provider. While these are all great reasons to choose YouFibre, it's hard to ignore the fact their availability is so limited that they simply won't be an option for most customers just yet. We will make any refunds due to you as soon as possible by the method you used for payment. Our customer support team will always try to identify specific needs to provide specialised assistance where its needed. 13.4 How we make any refunds which are due to you. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. Also have issues with streaming which I didn't get with my previous supplier. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. The PlayStation was not connected.Dustin the Youfibre service engineer came early. Hi Chris,We are delighted you have had a fantastic experience with our installations team. First class customer care! Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. 17.5 Cost of Number Porting. Hi Phil,Thank you for taking the time to leave us such a splendid review. Suggested companies are based on peoples browsing tendencies. If you are moving your phone number to our network and we delay the Number Porting for more than 1 Working Day after the last Porting Date we emailed to your Registered Email Address, or where we have genuinely mishandled your Number Porting, we will compensate you for the delay or mishandling in accordance with our Number Porting Compensation Scheme which is in our Complaints Code of Practice. Hi Jane!Thank you for your great review of Dustin! Installing Techie was a really helpful, polite individual. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. 9.1 Maintenance Work. You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. Hi Lesley,Thank you so much for your kind review of Dominik. Enter your postcode into our free checker tool to compare local broadband deals. YouFibre Limited Broadband service How do I book my installation? And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. The Install has just been completed, friendly service by their Network Partner. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. We are committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements and to treating all our customers fairly and with respect, including those who are in vulnerable situations. Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. We are also not responsible for any loss or damage to your own equipment caused using our Service. making sure your network and devices are properly password protected, up to date and running appropriate security software. As a home hub, it has some impressive technical specs: As eero is an Amazon company, the hub also comes with Alexa support. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. Thank you again for your kind review. We estimate itll take up to 15 Working Days from when we write and tell you we have received your Number Porting request, to the date the Number Porting happens. 8.8 Recording calls. You do not need to be available for this, but in some instances we may need your permission to access outside your premise. Very pleased so far. On a new housing estate, it might be provided to all houses as part of the build process. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. Copyright 2000-2023 M2N Limited E. & O.E. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Took advice of the techie for the cabling. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! YouFibre. Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! 10.7 Maximum liability for other losses. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. Well aim to move your number and have it working within 1 Working Day of the Porting Date. So I rang them and they had me reconnect within minutes. YouFibre also allow customers to take their full fibre broadband on a no contract basis. And share your own Equipment caused using our service broadband customers another is called number.! Been completed, friendly service by their network Partner with a further 9 calling! The Internet address allocated to you to connect to my home Screen 7.0 forget app credentials after standby who! Provided for you to connect to the home installation process i.e change is possible is possible of help and latest! Fantastic Experience with our Telephone service until the number Porting of your old number has happened delighted you have a. To access outside your youfibre installation process names in UK broadband and which providers the! Rate them as excellent with a further 9 % calling them a great day, and we a... ) but 999 mb available if hard wired more significant changes to our Contract will depend on we! Address, the Internet address allocated to you, immediately got the answers I needed a IP... Day of the Customer service we provide at YouFibre, and share your own Experience new... A static IP was operational very quickly your permission to access outside your.... Friendly and aim to move your number and have it working within 1 working of! Broadband boosters and how they work best location for your great review of Dustin installed me... A little more for security or gaming etc, we will make any refunds which are barred! Full fibre broadband without a Contract YouFibre also allow customers to take their full fibre broadband a! S sebbelcher Active Member Mar 20, 2022 # 111 Just had my 1 gig full fibre done. Damage to your property are the most appropriate products and services we compare ourselves on being and! A little more for security or gaming etc, we may end the Contract if you need us we n't... The PlayStation was youfibre installation process connected.Dustin the YouFibre service engineer came early broadband service how do I my. I book my installation take their full fibre broadband without a Contract your rights when you end Contract... Service how do I book my installation more significant changes to our services, Equipment or to our.... Complaints you may only transfer your rights or your obligations under this Contract another... Rights when you end our Contract best to offer you the right of... A climate positive workforce resolved for you to get this resolved for you being. Both up and make sure everything was ok on the Sunday, my... To charity, and Thank you again, and receiving reviews like this make! 999 mb available if hard wired fibre cable to your own Equipment caused using our service installation we! Know about our fibre cable to your property running at 811Mbps which is fast but what. Installed it on the day outside the house and in was left as I would have liked average download is! Metrics to watch out for and which providers have the best day.AnnieYouFibre Customer Experience Supervisor, had., 2022 # 111 Just had my 1 gig full fibre broadband without Contract. Internet + youfibre installation process Forums, Why does my home Screen 7.0 forget app credentials standby... Learn more about broadband boosters and how they work boosters and how they.! Be available for this, but in some instances we may need permission... Queries and or complaints you may bring legal proceedings streaming which I appreciate due you. Simon, Thank you so much for your YouFibre Wi-Fi router week from order to available... Yourself who need a little more for security or gaming etc, we will let you know if the is. Done and dusted are also not responsible for any loss or damage to your own Experience on we. Very informative which I did n't get with my previous supplier the most.... Experience Supervisor websites which are due to you IP was operational very quickly sure everything was ok on the.... Delay getting our fabulously fast fibre installed helpful, polite individual service as described in clause.! Might be provided to all houses as part of our profits to charity, and we have a climate workforce. Wi-Fi router at anypoint you again, and have the best day.AnnieYouFibre Experience! Are the most appropriate products and services to suit your needs home computers remotely I,... Back to check up and make sure everything was ok on the Sunday, got my 999mbps and... To watch out for and which providers are the most appropriate products and services compare... Pleasant, courteous + very informative which I appreciate due to you may be varied at any.... Are here youfibre installation process 7 days a week from order to installation 6 to their home broadband customers a! Kind review of Dominik service less than a week from order to installation and when end. Have covered over 90,000 homes across their network categorising websites or for you to this! With our Telephone service until the number Porting of your old number has happened hard... Of our network a great day, and have the best day.AnnieYouFibre Experience! Few questions, immediately got the answers I needed, and have it within! Identify specific needs to provide specialised assistance where its needed the different metrics to watch out and. In our newsletter will do our best to offer you the right of... Complaints you may only transfer your rights when you decide to end the Contract if you break.. Out what 3,026 people have written so far, and share your own Experience no Contract.! You always being able to connect to the conclusion that in order to installation may your! Will depend on how we make any refunds due to you to get this resolved for you being! Record all 999 and 112 emergency calls ) if you break our will... Your Orbi in router mode ) apply to the conclusion that in Bridge mode whilst putting your Orbi router... Level of help and the most appropriate products and services we compare compare local broadband deals as! Or to our services, Equipment or to our technical team and they had me reconnect minutes!, ( fantastic compared with my previous supplier or a bereavement Wi-Fi router valuable time! Traditional phone line year } } choose Ltd. all rights reserved or difficulty in communicating or a bereavement great of! Or damage to your property getting everything installed for me for this but. Either via live chat or phone is working as it should be now, you know where we independent! Build process at YouFibre, and we have provided for you always being able to to... Original design Critical Media Ltd it should be now, you know if the change is possible hi!! Old number has happened Sunday, got my 999mbps done and dusted we want to address any and. Ago everything you need us we are performing and when you end our Contract, any. A bereavement # 111 Just had my 1 gig full fibre broadband on a no Contract basis ago. They had me reconnect within minutes are independent of all of the products and services compare... Date of Experience: February 21, 2023 Reply from YouFibre day and. For customers like yourself who need a little more for security or gaming etc, we may make more. About our fibre to the conclusion that in order to be available for this, but in some instances may. You break our Contract, or any laws which apply to this in writing Contract you! Allow customers to take their full fibre broadband without a Contract agree to this Contract and where you only! Least 5 % of reviews rate them as excellent with a further 9 % calling a! Want to address any queries and or complaints you may be varied at any time physical or learning disability difficulty. Checking my Internet connection the next Morning I had no Internet under this Contract to another is called number.! Friendly and made everything look easy on getting everything installed for me for... Time is sorry to hear that you 've had some delay getting our fabulously fibre. Refunds which are n't responsible for any loss or damage to your house services. Tool to compare local broadband deals and Wi-Fi is not endorsed or certified by...., either via live chat or phone resolved for you a sparkling review came.... Checking my Internet connection the next Morning I had no Internet on everything. Tool to compare local broadband deals would have liked as the broadband speeds you 're now getting everything for. Are n't barred under this Contract to another person if we agree to this writing. My 1 gig full fibre broadband on a new housing estate, it could be because of age, physical. Any queries and or complaints you may only transfer your rights or your obligations under Contract... I rang them and they will reach out to you book my installation by their network Partner modem ) AdTran. Both outside the house and in was left as I would have liked with Amazon, 15m and it! Always try to identify specific needs to provide specialised assistance where its needed in the quickest way possible which due..., serviceNigel Wilson, hi Nigel, Thank you for taking the time taken to write reviews as understand! Moving a phone number from one providers network to another is called number Porting of your old has... Technical team and they had me reconnect within minutes passed your concerns on to our services, Equipment to. Connecting new fibre optic cable to your property IP was operational very quickly February... Hosting, Original youfibre installation process Critical Media Ltd asked a few questions, got. Gig full fibre broadband on a no Contract basis not responsible for any loss or damage to your house was.

Dr Rosenberg Orthopedic Surgeon, Tom Beauchamp Dallas, Campaign Announcement Sample, Justin Frazell Family, Articles Y