(1) For some cruises, you can book transfers between the airport and ship (and vice versa) with us where you have made your own flight arrangements, subject to the following terms. In this situation, we will refund all monies you have paid to us within the period prescribed by the legislation applicable at the relevant time from the effective date of cancellation (see clause 10(1)d) but will have no further or other liability to you including in respect of compensation or any costs or expenses you incur or have incurred as a result. All guests, including EU citizens, must check entry and other official requirements for all countries to or through which you are travelling, as well as any requirements applicable on your return to your home country, at the time of booking and in good time before and close to departure. momoz74 3 yr. ago Did the confirmation include any dollar amounts? Celebrity Cruises: 30 business days. Information is also available from the National Travel Health Network and Centre www.travelhealthpro.org.uk and on www.nhs.uk/livewell/travelhealth or your local EU governmental website. Included shore excursions form part of your holiday contract with us and are subject to these Terms and Conditions. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. In the event of any conflict between our COVID-19 Policies and Procedures described herein and those described at www.ncl.com/sail-safe, the website policies and procedures shall prevail. This may be referred to as Secure Flight Passenger Data (SFPD) or Advance Passenger Information (API). It incorporates, implements and extends certain provisions of the 1974 Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea as amended by the 2002 Protocol ("Athens Convention"). Some shore excursions are subject to cancellation if a minimum number of participants is not achieved. (5) Guest Testing Positive for COVID-19 Pre-Cruise. Norwegian Cruise Line: 90 days (9) The UK Foreign, Commonwealth and Development Office or other EU foreign ministry, may have issued information and advice which is relevant to your holiday. For the convenience and comfort of such Guests, they are strongly encouraged to bring a collapsible wheelchair. Where you cancel a booking which includes a Restricted Air flight, we will be entitled to apply the relevant cancellation charges to the flights in addition to the applicable cancellation charges set out in clause 8.1 in respect of the rest of the cancelled cruise arrangements. NCL is permitted to take any and all reasonable measures to protect NCL and enforce this provision. An EHIC is not a substitute for travel insurance. Disabled Guests and Guests with reduced mobility may, however, bring their registered assistance dog with them provided they comply with all applicable requirements (including any imposed by the Guest's country of residence or your airline). Refund processing time is about 3 to 4 weeks. Providing we are notified of the cancellation prior to departure, government and port taxes will be refunded where paid. The Guest knowingly and voluntarily accepts these risks as part of this Ticket Contract, including the risk of serious illness or death arising from such exposures, and/or all related damages, loss, costs and expenses of any nature whatsoever. The Guest understands that our COVID-19 Policies and Procedures may or will include (but are not be limited to): (1) providing an accurate, truthful and complete health questionnaire for each Guest in a form and containing any and all health or travel-related questions as required by us in our sole discretion based on advice received from relevant government or health authorities or medical experts prior to boarding; (2) pre-embarkation and/or periodic testing and temperature checks of each Guest followed by a period of isolation until test results are available; (3) modified capacity rules for activities (including but not limited to restaurants, gyms, and entertainment events onboard and for shore excursions) which may limit or eliminate the ability of Guests to participate in particular activities; (4) mandatory use by each Guest (except for children under the age of 2 years) of face coverings in most locations outside of the Guest's cabin whilst onboard, during embarkation, disembarkation and shore excursions; (5) mandatory social distancing and/or cohorting of Guests at any/all times whilst on board and during embarkation, disembarkation, and shore excursions; (6) additional restrictions during shore excursions depending on local conditions, including but not limited to denial of disembarkation at destinations unless participating in only shore excursions approved by us; (7) mandatory hand-sanitizing by Guests upon entry or exit of any public areas; (8) confinement of Guests to cabins, quarantine or emergency disembarkation of Guests if, in our sole discretion, such steps are necessary to prevent or slow the spread of COVID-19; (9) the required completion by Guests in a timely manner of any written authorizations or consent forms required for us to carry out our COVID-19 Policies and Procedures (including but not limited to medical information, medical privacy, or personal data privacy consent forms), and; (10) other policies and procedures deemed by us in our sole discretion to be necessary to reduce the risk of spread of COVID-19. (1) Should you wish to make any changes to your confirmed holiday, you must notify us as soon as possible and in any event more than 30 days before departure except as set out below in relation to a transfer. (3) Following confirmation of your booking as above, we will issue a confirmation invoice. We reserve the right to cancel any booking and/or deny boarding to any Guest who maintains an outstanding balance in any amount owed. The Guest understands and agrees that if, after boarding, and even if the Guest has fully complied with all COVID-19 Policies and Procedures, the Guest tests positive for COVID-19 or exhibits signs or symptoms of COVID-19, we may disembark, refuse re-boarding after a shore excursion, or quarantine a Guest as well as members of the Guests travelling party, or take other steps which we determine, in our sole discretion, are necessary under the circumstances to protect the health and well-being of others. Some airlines restrict the accumulation and/or use of frequent flyer miles in conjunction with the fares we use. If an individual Guest wishes to cancel their place on the booking (but not the entire booking), that person must telephone us on 0800 0310 2121 during normal working hours. For claims involving death or personal injury, we will not be liable for the operation of the transfer itself or for the acts or omissions of the transfer operator or any of its employees, agents, suppliers or sub-contractors or any other person(s) connected with the transfer (other than our own employees). Group passenger policies may differ. If, for any reason, we make any payment to you or a third party for which the airline is responsible in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. Guests will be responsible for all related costs, fines, expenses and for proper travel documentation for any port, including for repatriation, and we shall have no liability whatsoever to the Guest as a result of such steps taken by us (see clause 2). Unavoidable and extraordinary circumstances will also include the UK Foreign, Commonwealth and Development Office (www.gov.uk/foreign-travel-advice) or other EU foreign ministry advising against all travel or all but essential travel to any country, region or destination. Full cancellation charges will then apply. We will of course endeavour to offer you alternative holiday arrangements where possible which you may choose to book (at the applicable price) in place of those cancelled. Guest further agrees that any type of photograph or recording, in any audio or video format, of the Guest, other guests, crewmembers, independent contractors, concessionaires, guest entertainers or any other third party onboard any of Carrier's vessels or depicting said vessels, their design, equipment or any other feature or part of said vessels, shall not be used by Guest for any commercial purpose, or other financial gain, personal or otherwise, including but not limited to in any media format or broadcast, or for any other use without the express written consent of Carrier. Unavoidable and extraordinary circumstances also include COVID-19 or other communicable disease/illness and their impact, such as travel restrictions and the measures and other action being taken by governments, public authorities and businesses to control and manage its effects. This website uses cookies. Failure to do so may result in the Guest being refused boarding. A cancelation confirmation e-mail and future cruise credit confirmation will be sent once it has been processed. You must also promptly advise us if any reduced mobility, medical condition or disability which may affect your holiday develops after your booking has been confirmed. Please note, a full refund entitlement only arises where we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances as set out in clause 10(2)a and we exercise our right to cancel as a result. You will also be responsible for meeting any claims subsequently made against us by any third party in connection with any such damage or loss and all costs incurred by us (including our own full legal costs and those of any such third party) as a result of your actions. Where we are able to do so, an amendment fee of 50 per person per change will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding taxes, fees, amendment charges and the cost of any Restricted Air flight(s). Alternatively, guests can book flights packages through us, which includes air transport, transfers between airport and port and a pre and/or post night in a hotel, if required and depending on the destination. Our privacy policy describes what data we collect online and offline and how we use, share, and secure that data. The Guest agrees to submit to any personal search or search of luggage and goods where such search is reasonably required by us or any supplier in the interests of security or safety or by any third party acting with appropriate authority. Loss of or damage to luggage includes expenses which result from the luggage not having been re-delivered to the passenger within a reasonable time of the arrival of the ship on which the luggage was carried or should have been carried but does not include delays resulting from any labour disputes. For all cruises which involve international carriage (as defined by the 1974 Athens Convention referred to below), the provisions of EC Regulation 392/2009 on the liability of carriers of passengers in the event of accidents (which incorporates certain provisions of the 1974 Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea as amended by the 2002 Protocol ("Athens Convention")) and/or the Athens Convention as referred in clause 12 of these Terms and Conditions will apply to your cruise and the process of getting on or off the ship. Transfers may be cancelled without charge prior to balance due date. * This payment will only be refundable in the event that we cancel your reservation or you do so in circumstances where you are entitled to a full refund. (7) It is the party leader's responsibility to ensure that all members of the party are in possession of all necessary travel and health documents, as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) before departure. Luggage and other personal possessions are at all times your responsibility and are carried on the transfer vehicle at your risk. The cancellation may be confirmed by writing to the Guest Services Department, e-post - reservations@ncl.com. (8) Without prejudice to any other provision of the terms set out in this clause, any liability which we may have to you on any basis for or in connection with any transfer which does not form part of a flight inclusive booking or is not booked at the same time your cruise only booking is made will in any event be limited to a refund of the cost of the transfer in question paid to us except where the claim involves death or personal injury or loss or damage of luggage or personal possessions, in which case the Athens Convention limits the maximum amount we as the carrier may have to pay. Itinerary changes - Many people get upset when their favorite port of call is cancelled by a cruise line. 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line View All Results (1) For security reasons, the United States, most European and many other countries now require airlines to provide information about their passengers before they fly. We have no liability for any luggage or personal possessions carried or intended to be carried on any transfer (including, without limitation, for any loss, damage or theft of or from the same). Our requirements for cruises are as follows. You are strongly recommended to read this before booking as well as close to and in good time prior to departure. (1) When you book with us, you accept responsibility for any damage or loss caused by you. #2. Under these circumstances, the Guest shall not be entitled to a refund or compensation of any kind. (4) Our liability is limited in accordance with clauses 12(5) and 12(6). You will be asked to confirm you have read the Terms and Conditions before your booking is accepted. The Guest further understands and accepts that the risk of exposures to these communicable illnesses and others is inherent in most activities where people interact or share common facilities, is beyond our control, and cannot be eliminated under any circumstances. (iii) unavoidable and extraordinary circumstances as defined in clause 11 above. All alterations which are not significant in accordance with this clause will be treated as insignificant changes. Without limitation, you will not be entitled to a full refund and cancellation charges are likely to apply where such circumstances affect your ability to travel on your holiday rather than our ability to perform or provide the contracted arrangements. The Guest's attention is specifically directed to Clauses 5 and 12 of the Terms and Conditions of the Guest Ticket Contract. Without prejudice to the above, in the event that we are found liable for loss of or damage to any valuables on any basis, the most we will have to pay you in respect of such loss or damage is the maximum payable under the Athens Convention for valuables deposited with us for the agreed purpose of safe-keeping. (2) We will not be responsible, and you will not be entitled to any compensation, for any injury, illness, death, loss (including without limitation loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any nature whatsoever which results from any of the following: In such cases the Guest concerned shall not be entitled to any refund of the holiday cost or compensation of any kind. I always receive CC refunds for canceled cruises in about a week. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. "We", "us", "our", "Norwegian Cruise Line" and "Norwegian" means NCL (Bahamas) Ltd., trading as Norwegian and/or Norwegian Cruise Line, Mountbatten House, Grosvenor Square, Southampton SO15 2JU, Great Britain, phone: 0800 03102121, e-post: reservations@ncl.com. (iv) the period within which you must inform us of your decision and what will happen if you dont do so (this period will depend on how quickly we need your response). Such circumstances will usually include (whether actual or threatened) war, riot, civil unrest, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions (including hurricanes), epidemics, fire and closure or restriction of airspace, airports and ports. The good news: Here's your $5,587 refund for the canceled cruise. This includes any disappointment, distress, inconvenience or effect on any other arrangements. Unless and until specifically confirmed, all special requests are subject to availability. (ii) the act(s) and/or omission(s) of a third party not connected with the provision of your holiday or In these Terms and Conditions, unavoidable and extraordinary circumstances means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. If you have any questions about how we handle or protect your personal data, please contact us at PrivacyTeam@nclcorp.com. You must complete an online application for authorisation to travel on the ESTA website (details below) at least 72 hours before your flight or sailing to the US departs but you are recommended to apply earlier. Please therefore check with a doctor or clinic or other reliable source of information not less than six weeks prior to departure and also closer to departure to ensure that you are aware of and can meet the necessary requirements and have the latest information. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). For the purposes of compliance with time limits or limitation periods as set out or referred to in these Terms and Conditions (other than those applicable under international convention or EU regulation as referred to in clauses 12(5) and 12(6) or to the issue of legal proceedings), receipt by such an authorised travel agent of messages, requests or complaints intended for us will be treated as receipt by us. Minors under 21 not travelling with both parents into Canada must have in their possession a notarised letter, which includes the actual dates of travel and signatures of both parents, indicating the name of the person(s) with whom the minor is travelling, and granting them permission to escort the minor. The final message from iCruise stated that NCL agreed to honor the refund. Cancellation charges will then apply and you will be responsible for all costs, expenses, fines and other sums which are incurred by you, NCL and/or the airline as a result. Subject to clauses 12(5) and 12(6) and as otherwise permitted by English law, we do not limit the amount of damages you are entitled to claim in respect of personal injury or death which we or our employees have caused intentionally or negligently. Forum Jump. (3) Where any cancellation reduces your cabin occupancy or the number of full paying Guests below the number on which the price and/or any discounts or concessions agreed for your booking were based, we will recalculate the holiday cost of the remaining Guest(s) based on the then applicable rate and re-invoice you accordingly. This means you are not entitled to make any claim against us which arises in the course of carriage which is not expressly permitted by the Regulation and the Athens Convention or which is in excess of the limits provided by the Regulation and the Athens Convention where applicable. Under these circumstances, unless we determine that the Guest has failed to comply with our COVID-19 Policies and Procedures or this Ticket Contract, any Guest denied boarding because of a known or suspected infection with COVID-19 will be entitled to a refund if required by law, or an optional future cruise credit equal in value to the amount the Guest paid to us, subject to the Guest providing verification satisfactory to us of results of tests administered by providers other than those retained by us. The limitation period may be suspended or interrupted in accordance with the national law of the court dealing with a claim but no action may brought under the Athens Convention later than 5 years from the date of disembarkation (or in the event of death, the date disembarkation should have taken place) or, if earlier, 3 years from the date the passenger knew or ought reasonably to have known of the injury, loss or damage. Where an insignificant change is made before departure, we will notify you in writing. (i) the act(s) and/or omission(s) of the Guest(s) affected; or For all claims and subject to clause 12(4) we cannot accept any liability if you fail to follow the procedures set out above. The original signed form (a copy is not acceptable) must be presented to a Norwegian Cruise Line representative at the pier during check-in, along with a copy of both parents' driving licence or passport. The rebooking will always be subject to flight availability and to the payment of any charges imposed by the airline which may, in some cases, be the full cost of the ticket. Accidents under the Regulation and the Athens Convention include both 'shipping' and 'non-shipping' incidents in the course of the carriage. You should therefore regularly check your e-mails and print off or securely save the confirmation when received. Please visit http://www.gov.uk/foreign-travel-advice or your local EU government website for further details. It also describes your choices regarding use, access and correction of your personal data. If a valuable or important item is lost, damaged or stolen, we are entitled to argue, where appropriate, that you should not have brought the item on holiday. All visitors to the US (including children) who are eligible for the VWP must apply for authorisation to travel to the US in advance in accordance with the Electronic System for Travel Authorisation (ESTA). Unavoidable and extraordinary circumstances, https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302, http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Except as otherwise set out in these Terms and Conditions, you must indemnify us for any expense incurred or suffered by us which is not included in the holiday price you have paid to us including (without limitation) expenses relating to medical, dental or similar treatment, accommodation, transportation, repatriation or damage to property. Approval is usually provided very quickly but can take up to 72 hours if data needs to be checked. Denial of boarding (which may also apply in respect of any flight) will result in the application of 95% cancellation charges and no payment of refunds or expenses. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care and we do not have any greater or different liability to you. Personal data is information, or a combination of different types of information, that could reasonably allow you to be identified. Under these circumstances, the Guest shall not be entitled to a refund or compensation of any kind. Further information on entry requirements for the USA are available at http://travel.state.gov. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. For loss or damage caused by a non-shipping incident, the passenger has a right to compensation from the carrier of up to 2,250 SDR (approximately 2,400 or 2.700 as at 22 June 2018) for cabin luggage and, up to 3,375 SDR (approximately 3,600 or 4.100 as at 22 June 2018) for other luggage, if he/she proves that the incident was the result of the carrier's fault or neglect. An administration fee of 50 per person per change will be payable if you wish to correct any name or other incorrect information more than 7 days (or 48 hours for bookings made within 14 days) after receiving your confirmation invoice. References to "departure" mean the start date of your holiday arrangements. In any event, you must give us full details in writing (including details of any medical or mobility equipment such as a wheelchair which you will or may need to bring with you) at the time of booking and whenever any change in your mobility, condition or disability occurs. Compensation arising from a shipping incident can go up to 400,000 SDR (approximately 425,000 or 486.000 as at 22 June 2018) unless the carrier proves that the incident occurred without his fault or neglect. You should notify us as soon as possible in the event of any change in these details. This may be the case, for example, where measures applied by the UK or any other government or public authorities (such as locally applicable restrictions) mean you are unable to leave your home / local area and/or travel to or gain entry into the country(ies) where your holiday is due to take place. The balance due date will be shown on the confirmation invoice. (6) Any Guest under the age of 18 who is not travelling with their own parent or guardian (but is for example, accompanied by grandparents, other relatives or friends), must have a signed parental or guardian consent form, signed by both parents or guardians, or a certified explanation if the consent of only one parent or guardian is available, which authorises travel and medical treatment in the event of an emergency. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. Please ensure you check the latest position on applying for or renewing a passport at the earliest opportunity. Transfers will depart from the airport or the port, as applicable, at a notified time from a designated departure point. Occasionally, it may be necessary to cancel confirmed holiday arrangements. (1) The information contained in our brochures is correct to the best of our knowledge at the time of the brochure going to print. Group passenger policies may differ. We reserve the right to increase or decrease the prices of unsold holidays at any time. In case of any conflict between the COVID-19 Policies and Procedures described herein and on our website, the website prevails. *or full payment if booking is made after balance due date (see below). We also reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. When making any payment, we will deduct any amount which you have received or are entitled to receive from the airline for the complaint or claim in question. The different options and fares are marked accordingly. This administration fee will also be payable if you wish to make any other alteration to your booking at any time (subject to availability) including where you have given us incorrect information at the time of booking. Off or securely save the confirmation invoice, they are strongly recommended to this. Data ( SFPD ) or Advance Passenger information ( API ) in the event of any between... In about a week the USA are available at http: //travel.state.gov check the latest position applying... Booking as above, we will issue a confirmation invoice departure '' mean the start date your. Book with us, you accept responsibility for any damage or loss caused by you refused. 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