Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. Jan 9, 2023, 5:03 PM. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. (e) If you fail to inform us of any errors in respect of any Ticket within the earlier of: (i) the date 2 Working Days after your receipt or purchase of the Ticket; and (ii) the departure time of the Service, then your Ticket will be assumed to be correct. It will usually be applied for personal items and carry-ons and could be stated as follows: 55 x 35 x 25 cm (22 x 14 x 9 inches). (e) Cancelling or changing your pre-selected seat: (f) Our right to change your pre-selected seat: (g) Special assistance passengers: We will endeavour to provide a seat that is appropriate to the needs of any passengers requiring special assistance at no additional charge to the Ticket fare. If you have purchased your Ticket in conjunction with a discount card, you must take the discount card with you whenever you travel on a Service, and you must produce it with your Ticket for inspection when asked. We will only be liable for any loss of or damage to your Luggage or other items of property caused by our failure to use such reasonable care and such liability will be subject to Condition 9.4. You should choose the Ticket and fare which best suits your needs and consider taking insurance to cover instances where you might have to cancel your Ticket. If, after you commence a Journey, you are prevented from travelling further by reason of illness, we will at our discretion permit you to break your Journey at the next available and safe stop, and to resume your Journey on the next Service which has available seats after you become fit to travel again. Price Adding the 20kg Check-in Bag costs between / 20.99 and / 59.99 depending on the route and travel date selected. If you travel with a Ticket that has been tampered with, it will be treated as invalid and you will be considered to have travelled without a valid Ticket. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. (b) If you wish to amend your Ticket: Please refer to Condition 3.5. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. To see a list of accessible coach routes please clickhere. (a) Lost and Stolen Tickets: We will not be obliged to replace your Ticket if it is lost or stolen. The remedies listed above shall be your sole remedies in circumstances outlined in this Condition 9.2 and, except as provided in this Condition 9.2, we shall not be liable for any loss, damage, liability, cost or expense suffered or incurred by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us. you having to buy a Ticket for another Service if you miss your connection), unless caused by our failure to provide the Service with reasonable skill and care. (a) Packing of Luggage: You must pack all of your Luggage safely and securely, and lock and fasten it, with a view to protecting your Luggage from loss, damage or interference, and to protect any persons or other property on a Coach from being damaged by your Luggage. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. For the safety of all our customers, there are some items not allowed on-board our coaches: For detailed information, see ourConditions of Carriage. We will determine whether your appeal will be upheld or not. In this case, our liability depends on other factors explained below. For international flights: For India to Phuket, Bangkok and Mal it is 20 kg. This also applies even if you have reserved one of the front seats and you will not be entitled to a refund of any fee paid for reserving such seat. Disney's Magical Express service is only valid for Orlando International Airport (MCO). Failure to produce such evidence could result in the person travelling on the Child Ticket, or the person accompanying that person, being required to pay the full adult fare for the Journey(s) permitted by the Ticket (unless that person qualifies for any other discounted or concessionary travel). Additional infants aged 0-2 must be paid for. (d) Fragile items: We only agree to carry fragile items if they are of reasonable size and securely packaged in order to not become damaged in the luggage hold, subject to space being available and any charges being paid if the items are excess or outsized items. GULF to INDIA: 20/30/40 Kgs (Based on the fare purchased) INDIA to GULF: 20 Kgs (a) If your Ticket was issued to you in person or by post, then you should check your Ticket as soon as you receive it and bring any errors immediately to the attention of the person who issued the Ticket to you. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. When it comes to offers and deals, National Express is well-equipped. Weigh it - you can take two medium-sized suitcases (each weighing no more than 20kg) on your coach, plus a small piece of hand luggage. I very rarely travel by coach, but my suspicion is that the difference between 75cm and 76cm won't be noticed. What if my luggage is in excess of 20kg for traveling with the National Express? You may only make amendments to your Ticket if such amendments are permitted by the Special Conditions which apply to your Ticket and only then if you follow the process specified in those Special Conditions, including complying with any time limits and/or paying any additional fee payable. Calls to this number are charged at local rate. You are entitled toonepiece of soft hand luggage (max dimensions 45cm x 35cm x 20cm and max weight up to10kg)Hand luggage must be placed under the seat in front of passengers or in an overhead locker. Book tickets & track your coach anytime, anywhere. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. The pricing for the Excess baggage is /9 per each added kilogram, if purchased online during check-in 2 hours before departure. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). When will the pilot run? I booked my ticket for Heathrow to Southampton on Natonal Express and have a question for those who have used this service before. Unaccompanied children under the age of 16 will be refused travel on boarding. (j) Fraudulent refund claims: We shall not be obliged to process a refund where we have reason to believe that the claim for the refund is made fraudulently. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. The cabinet has agreed with proposals to trial FREE bus travel for the entire month of March 2023. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. (23kg). We welcome highly trained assistance dogs and assistance animals on our coaches. Per Piece (up to 20kg) 3: 320: 460: 490 1: 680: JPY. (b) Rubbish: You must take your rubbish with you when you leave the Coach. Back to top 1Call 24x7 All IndiaToll : 1860 233 1407. You must allow plenty of time for a Service to arrive in time to connect with any of our other Services or services provided by third parties. The National Express luggage policy states a 20kg (44 lbs.) You are responsible for complying with all laws of any countries from, to or through which you are travelling. Items of luggage in excess of 20kg will be charged. Please note that we reserve the right to amend this condition 15 at any time up until the day of travel in order to reflect the current laws, government guidance and industry practice relating to Coronavirus (COVID-19) and safer travel on public transport. Book tickets & track your coach anytime, anywhere. : AskUK Vote Posted by u/Sushidate106 6 months ago What if my luggage is in excess of 20kg for traveling with the National Express? To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. (a) Required behaviour: You must ensure that you: (i) Behave in a reasonable, sensible and lawful manner on a Coach and at any Station; (ii) Comply with any request or instruction from any driver of a Coach or any National Express representative; and. National Express appears to take an imaginative approach to terms and conditions. Each of these Conditions, and Special Conditions which apply to your Ticket, shall be separate and severable. Children under 14 cannot travel alone unless accompanied by an adult (16+). (a) Unless otherwise stated in these Conditions, no person other than you and us shall have the benefit of or be entitled to rely upon or enforce any of these Conditions or any other term of the contract to carry you and the Contracts (Rights of Third Parties) Act 1999 shall not apply. Your Ticket is a record of our agreement to carry you or to arrange for your carriage on a Service. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. For the avoidance of doubt, we will not be responsible for such additional costs or losses where caused by Circumstances Beyond Our Reasonable Control or any reason as a result of or in contemplation of Brexit. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. Certain types of Ticket have Special Conditions attached to them which do not permit changes to or cancellation of Service reservations after the time of the original Ticket booking. dimensions of 75cm x 50cm x 32cm (max. (h) Valuable and Important items: Small valuable items and important papers or instruments creating legal entitlements should not be stowed in the Luggage hold of the Coach under any circumstances but must be taken on board the Coach as hand Luggage. Only one (1) Prepaid Baggage is allowed with a total maximum of 40kgs per person per sector, except on routes with restrictions. (c) Wheelchairs, mobility scooters and pushchairs: Folding wheelchairs, dismantled mobility scooters and folding pushchairs/buggies will be carried free of charge in the hold where these comply with Condition 7.2 or, in the case of buggies/pushchairs, they do not exceed 20kg in weight. Save. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. No single bag may weigh more than 32kg. Can I take child seat onboard a National Express coach? (c) Fraudulent Tickets: If we have reasonable grounds to believe that a Ticket has been fraudulently obtained or used, we reserve the right to invalidate the Ticket and prevent you from travelling on all or any of our Services. I've been to festivals before and together we've taken a rucksack each plus a trolley to share to carry tent/alcohol etc. We will not be liable for any additional costs or losses you may incur as a result of you missing the departure of the Coach. (d) Young persons over the age of 16: Young persons over the age of 16 do not qualify for a Child Ticket and will be required to purchase an adult Ticket (unless they qualify for any other discounted or concessionary travel). The second measurement is linear inches. As our storage facilities are limited we may only hold on to left or lost Luggage or other items of property for 28 days, after which time we reserve the right to dispose of it in any manner we consider appropriate. where a certain proportion of the seats on a service are allocated to the third partys customers)); Ticket means any ticket, including E-Tickets and M-Tickets, issued by us, or on our behalf, which evidences our agreement to carry or arrange for the carriage of any person on a Service; Ticket Machine means a ticket machine which is located at one of our National Express Stations or outlets which can be used to purchase a Ticket or print off a Ticket that has already been purchased; we, us and our refers to National Express Limited, a company registered in England and Wales, with registered number 00232767, and whose registered office is at National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham B5 6DD, trading under the following trade name: National Express; Working Day means a day, other than a Saturday, Sunday or bank holiday, on which the clearing banks in England and Wales are open to the public for the transaction of ordinary business; you means the person purchasing a Ticket or for whom a Ticket was purchased, or any person who travels on a Service with or without a Ticket. (d) No refunds: Subject to any Special Conditions that apply to your Ticket, we will not give refunds in respect of any lost, tampered with or spoiled, damaged or corrupted Tickets. (a) Connections with other National Express Services: We recommend that, when you book Tickets on more than one National Express Service, you allow at least the minimum connection time between those Services as specified in our timetable (as published from time to time). If you travel with a Ticket that has been spoiled, damaged or corrupted in any way, it will be treated as invalid and you will be considered to have travelled without a valid Ticket. Neither case should weigh more than 20kg (44lb). If you are purchasing a ticket for another person, then it is your duty to make sure that they are aware of these Conditions and any applicable Special Conditions and agree to comply with them when they use the Ticket to travel on our Service. Coachcards are not valid on European Services. 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