You are using an out of date browser. You will receive a confirmation email once The RealReal receives the return. Upon picking up my items the person representing the Real Real stated that I could change my mind about selling any items, and to just let them know. Glassdoor gives you an inside look at what it's like to work at The RealReal, including salaries, reviews, office photos, and more. The RealReal ships orders to the United States through UPS and globally via UPS Worldwide Expedited. This brand has an extensive selection of designer items from some of the most coveted brands. REAL Dresses are a mainstay in many womens closets, and they are among the most versatile garments you can have. Good question! Verification can help ensure real people write reviews about real companies. SAN FRANCISCO, Jan. 25, 2023 (GLOBE NEWSWIRE) -- The RealReal, Inc. (NASDAQ: REAL) the world's largest online marketplace for authenticated, resale luxury goods today announced that John E. Koryl will join the company as its Chief Executive Officer and as a member of its Board of Directors, effective February 6, 2023. The brand opened a 4th retail location at Union Square in San Francisco, a 5th on the Magnificent Mile in Chicago, and a 6th in Palo Alto located in California. Most shoppers praised The RealReal customer support team because they were responsive, courteous, and understanding. Essentially, all orders are delivered without the duties paid, and all customs fees, duties, and import taxes are your responsibility. The most obvious reason is that what youve ordered is shipping from within Canada, so theres no need for an import charge. I fail to see how, If the OP has bought an item for $240 and was charged by the Canadian customs with $116, then I'd say there is a room for a dispute. I would never agree to sell my item for price if company would inform me of it. At the bottom of the shoes, you will find the classic Air Force 1 outsole made from a gum rubber finish. Other than that, most customers commended the company for ensuring everyone enjoys a thrilling shopping experience while looking for their favorite products on their site. Do not consign with them! BEWARE, sellers. They tried to buy me off with a store credit but that is NOT what I want . Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. In 2017, the brand opened a retail store in New York City. He was very confused on why I had gifted him a womens watch. Investor Relations. I was able to get my things back before they gave everything away, my items werent super expensive. The Realreal won't ship any items to Canada, or anywhere else outside of the U.S. for that matter. Without any additional correspondence, I received an email on Feb. 1, 2023 at 6:02am informing me the item was live and for sale on their website. Customer Reviews are not used in the calculation of BBB Rating. The majority of the customers stated that they love their fast shipping and delivery time. Ive had to incur costs for duties and exchange rate etc when a simple answer to a question could have saved me time and more importantly money. Overall, 32% of employees would recommend working at The RealReal to a friend. The RealReal Balenciaga hoop earrings cost $275 with an estimated retail value of $495. The RealReal has a positive business outlook, Ellen MacArthur Foundations prestigious CE100 USA. It may not display this or other websites correctly. This is the worst customer experience I have ever encountered. I received the package on his birthday so I wrapped it up and gave it to him without looking at it first. Claim your Free Employer Profile. Packaging of the item was extremely disappointing. The RealReal Buyer How much will I owe in duties and taxes? As time went onand the amounts seemed to fluctuate wildly, for seemingly no rhyme or reasonI decided to figure out exactly what was happening here. The RealReal wants to revolutionize resale. 4 stars and not 5 because I reserve 5's for over-and-above experiences. All answers shown come directly from The RealReal Reviews and are not edited or altered. Also didnt know purses were not returnable. The exterior of the bag is fine. Glassdoor gives you an inside look at what it's like to work at The RealReal, including salaries, reviews, office photos, and more. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. boxes. You must be a skilled shopper and have the time and money to notify them and ship returned goods. Final sale items are not eligible for return. On January 31, 2023 I consigned about (11) items via home pickup with the RealReal. 2023 St. Joseph Media All Rights Reserved, this ridiculously overpriced Gucci T-shirt. Even I asked to return it. Such great finds and prices. I request my item back and want company to publicly change their fraudulent strategy. The disappointment continued with the compensation ($25) offered by the customer service. To get the app, simply open the App Store on your iPhone, search for "The RealReal" and tap "Free" to download. Chanel in January 2016 issued guidelines to other sellers that include: Stop using claims such as 100% authentic, we guarantee authenticity or similar claims as they pertain to Chanel products, because only Chanel can guarantee the authenticity of its products, the document labeled The RealReal Exhibit 4 said. You start by choosing your method. They respond with utter idiocy, like a form letter that missed the point. No, and this distinction is important. It's p. complicated, but there are actually legitimate ways to reduce the cost of your online orders By If you want to get to the goods before everyone else, head over to The RealReal website either at 10 am or 7 pm EST. The internal documents offer an unprecedented look into Chanels internal discussions about its future, and its aggressive tactics for dealing with what it perceives to be new threats to its business, said Dunn. Companies can ask for reviews via automatic invitations. The RealReal Reviews: What Do Customers Think? Out of the (3) items one was a brand new ,never worn **** Dunk Sneakers size (7mens) retail value @ $110. They offer it and then it can expire in a matter of days. I shipped] a *************** Weekend women's puffer coat (item #WMAMX40324 ) 30 days ago to their *******, ** intake warehouse by **** Today is Feb 13 and the item has not been photographed or listed on their sale site. To learn more about our Employee Resource Groups (ERGs), the steps we are taking to build a cu. I have ordered over 500 pieces. Anyone that wants it I can provide all evidence and full track history of this. Here are 8 tips for writing great reviews. Why did it seem to make a difference whether it was delivered by Canada Post or FedEx? The company has an average of 4.1/5 stars out of 34,107 Trustpilot ratings. Team TRR is hiring! I sent The RealReal a Louis ******* handbag for consignment in April 2022. 3.7. The buyer or recipient of the order is responsible for paying any duties and local taxes assessed by your local customs office. Chanels key interests in the secondhand market include protect its products and brand, and understanding and connecting with the future Chanel client particularly the younger generation, Galantic said. Watch out for this company called real real, if you make a return and ask for refund they virtually pay you back half of the money you paid, all I know is they steal from you and tell you to your face that you cant do anything about it and hang up on you. Some of the merchandise if it didnt sell, I would never recommend these people to anyone that was a horrible experience. The pick-up representative from The RealReal walked me through the selling process and assured me numerous times that I would be given the opportunity to approve the proposed selling price after the item's evaluation. When you make a purchase through links on this page, we may earn a commission. The RealReal Inc. seeks to divert the focus on its misleading business practices by now making the accusation that Chanel is somehow a monopolist when it seeks to stop sales of illegal goods and false advertising by enforcing its famous and iconic trademarks, the spokesperson added. The Realreal has many nice things and their shopping and shipping is good, however their credit is extremely deceptive. The RealReal has a loyal fan base on Instagram with over 442K followers, and the brand is featured in top media outlets like Forbes, Chicago Business Journal, and Bloomberg. Ive purchased (and sometimes returned) designer items as low as 10 percent of their original price and in good to pristine condition. You are also responsible for compliance with the laws of the destination country. Why did I sometimes pay nothing at all? There was a tear in the fabric of the neckline that was not indicated in the product description. International Association of Better Business Bureaus. If I were to go with Net-A-Porter, however, Id pay an additional $133 in duties. There is no The RealReal free shipping, and standard shipping costs $12.95, which takes 5 to 7 business days. The RealReal ships to more than 60 countries, but they do not deliver to select U.S. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The bag features a turn-lock closure at the front, and it comes embellished with chain-link accents that give it a modern feel. Respect Computershare 1-877-373-6374 (U.S.) 1-781-575-3100 web.queries@computershare.com P.O. I would not recommend this company to ANYONE. Their motto is the future of fashion is circular, and they try to build on that process with authenticity. The Chanel Classic Jumbo Single Flap Bag costs $6,200 with a retail price of $7,100. To put it mildly, I am not pleased with TRR currently. We, Yahoo, are part of the Yahoo family of brands. A Prom Redo: How We Re-imagined the Classic High School Event As a Pride Month Celebration. Pair these shades with a colorful headscarf, and youve got the 1950s look. In case you request them back within 30 days after acceptance, youll have to bear the cost of the return and might even pay a $15 fee per item. You may opt-out by. Mr. Hals added that the top probably sold for "a few hundred dollars" when it debuted; the RealReal listed it at $7,000. Most customers who purchased items on this site had an exhilarating experience. I expectvthem to beore thorough on a no return item. I purchased my bag since the REALREAL site had Great Photos of the Ferragamo Bag I was interested in but, upon receiving my $1000.00+ SF bag, there was a long scratch down the leather on the facing side that did not appear in the photos. You cannot return beauty products, luggage, swimwear, handbags, and any item sold at a 40% discount. Based on prior BBB complaints, I suspect the item is lost or stolen. Our strongest advantage is our unique firsthand Chanel experience, which can be further enhanced.. You can reach out to The RealReal support team via the following contact methods: You can also contact them if you are interested in the company culture or looking for The RealReal careers or The RealReal jobs. The RealReal review will share some of our favorites. And, yes, Canada Post charges too. Opinions expressed by Forbes Contributors are their own. Two comic books came damaged/not as described. Disgusting. Overall disappointed in overall purchase from start to finish. Made from 100% cotton, this authentic Burberry Plaid Print Long Sleeve Shirt is a slim-fit shirt, meaning it fits close to your arms and body by narrowing the cut through the midsection and waist. We need to watch out for this store. Explore your options for luxury consignment. The upper is comfortable to the touch and looks sleek. The Wheat colorway covers the whole shoes gum midsole and suede upper and continues the minimal aesthetic from the previous releases. Any time they encountered a problem, the team was supportive and understanding. This money we paid that theyre stealing from is a hard earned money. Dont give them anything please. I have purchased a pre owned chanel jacket from. Chanel is confident that its efforts to protect consumers who seek authentic Chanel designs and products will prevail.. BBB Business Profiles generally cover a three-year reporting period. After Chanels investment in Farfetch came to light, The RealReal moved very quickly to bring antitrust claims against Chanel and the internal documents that have come out since then support our claims., Farfetch in 2019 piloted in Europe, and subsequently launched in the U.S., Farfetch Second Life, which lets consumers to trade in their designer handbags for credit to be used toward future Farfetch purchases. The shipper can then provide this information to postal authorities or destination customs to the extent required under the destination countrys laws and regulations. I ask the full amount when they first listed my item. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. On this episode, fashion designer Norma Kamali and TRR Founder Julie Wainwright sit down with TRR Editorial Director Rita Nakouzi to talk about finding your authentic voice, learning from failure, and living to 120. Want amazing offers and news on the latest consumer brands? Or, follow this link on your iPhone. 860 members in the CanadaGoose community. I have no idea what that is and have never been charged it. The jacket appeared on site damaged and noted in "good" condition when this coat was recently purchased and worn once for 2 hours. They iron or hot steam on a puffer jacket. Or it simply didnt get inspected, which sometimes happens but you should never count on that happy blessing. No respect for anybody including top consignors By September 2021, the company had eighteen Luxury Consignment Offices in the United States. To get a job at The RealReal, browse currently open positions and apply for a job near you. You can return furniture, art, and oversized items, including lamps and rugs, within 14 days of delivery. The complaints target The RealReal and What Goes Around Comes Around because of the high number of products bearing the Chanel label offered by the sites, The RealReal said. Buy & Sell Designer Clothes, Bags, Shoes & More | The RealReal Sell with us Sign in or Create Account New Arrivals Designers Women Bags Men Jewelry Watches Home Kids Sale Cancel Sign up & Get a $25 Site Credit sign up Continue with Apple Continue with Facebook Continue with Google A thrift store, nothing more. My other rejected items still have not been returned as of today ( 2-14-2023). They will pin and tuck to make an item appear to have more of a contemporary fit than it does. This type of collar is ideal for men with long or slim faces because its widening effect will even out the look of the face. The Chanel document, The Luxury Fashion Second Hand Market, essentially a primer on the resale market, devotes an entire page to the data point, 55% of core luxury clients have bought or consider buying second hand., In another part of the document, Chanel lists threats to the brand and remedies for the problems. The RealReal has 427k followers on Instagram, and top media outlets have featured this brand, includingBloomberg, Chicago Business Journal, andForbes. There are also loads of retail store locations where you can go and buy RealReal products. Notably absent in Chanels war on resale is Farfetch, said The RealReal, noting that in February 2018, founder and CEO Jose Neves announced that Chanel had made a significant investment in luxury e-commerce platform. Still worth it if you value high quality. Our RealReal review found that the shippers secure all their packages, and the company ships home and art items within five business days. ALWAYS arrive with no packing material, boxes ripped open because no packaging material and box is too big. From there, the experts assess your goods and you get paid. 3) They lost 2 items of mine. Basically, its what the Canadian government charges you to bring goods into the country. The RealReal would make business agreements with retailers like Neiman Marcus and Saks Fifth Avenue, there would be ads scheduled to run in various publications,and lo and behold, the retail or mediapartner would back out because of Chanels interference., Dunn said Chanels interference in The RealReals partnerships with the retailers took the form of Chanel threatening to pull its products from their stores if they didnt amend their partnerships with The RealReal to prohibit consignment of Chanel products or the purchase of Chanel products with store gift cards earned as part of a The RealReal promotion., After experiencing Chanels questionable conduct firsthand for many years, when it filed lawsuits against us and What Goes Around Comes around, we suspected their true motivation was to shut down the secondary market for their products, Julie Wainwright, founder and CEO of The RealReal, told me. I am a consignor client of the Real Real. Chanel cites benefits to becoming more involved in the secondary market, including communicating directly with a client whos purchased through secondhand, potentially capturing client data, which would allow Chanel to establish a relationship with a new client and expose the new client to the Chanel experience. In Ontario, for example, that adds up to an HST of 13%. I could list so many problems. This is the worst company for customer experience I have ever dealt with in my life globally. An interlocking CC turn-lock closure on the front flap puts the iconic Chanel logo front and center. Service 518. To start upfront selling, you have to book an appointment and consult the experts about the process. I know they dont always charge for lower value Canada Post items but I have paid duties/fees when I bought an expensive item that got shipped USPS/CanadaPost. It is a huge liability to ship so carelessly. Only McCoy's whiskey was the canada stuff. The amount looks accurate to me. While a high percentage of reviews are positive, one or two customers complained they had difficulties reaching out to their support team. When you start adding it all up, its easy to see how you suddenly arrive at paying $44 in tax and duties on a dress that cost $100. With a rigorous authentication process overseen by experts, we provide a safe and reliable platform for consumers to buy and sell their luxury items. Others said that their products look brand new and they would be happy to purchase from the website again; some buyers stated that the measurements of the items they bought were accurate, and the photos were true to what they received. Overview. Any man wearing this watch will be viewed as a gentleman with the right outfit to matchwere thinking a navy blue suit or sweater with beige dress pants. Why? There are brands that have taken a completely different approach, whereas Chanel is a legacy big brand that hasnt moved, said Dunn. Sometimes the measurements are not quite right. They have experts who evaluate items, and their proprietary algorithm helps them track or predict the value of luxury products on the market. Available in size 10, this dress does not allow UV rays from the sun to pass through. Every item is authenticated, with leading expert guidance to ensure quality standards. The company opened another retail location in Los Angeles in 2018. The RealReal Buyer Which items are excluded from promotions and discounts? Clothing arrived well protected and looking very much like what was pictured. We, Best team and manager! 100% of the purchases I get shipped via Fedex or DHL incur duty fees. Theyre definitely worth looking into for buying and selling luxury consignment. But will definitely shop here again. Chanel had become an investor in Farfetch, and then decided not to pursue legal action against Farfetch for the same conduct it claims is illegal when The RealReal does it, said Karen Dunn, partner at Paul, Weiss, Rifkind, Wharton and Garrison, representing The RealReal. It goes against our guidelines to offer incentives for reviews. A May, 15, 2017 memo from Chanel U.S. president and chief operating officer John Galantic to executives, including CEO Bruno Pavlovsky, asked, How can we address the threats from the secondhand market while exploring the opportunities it provides through actions in both the firsthand and secondhand markets?. Discount. No!!!! Clothing is usually 18% duty. RealReal com reviews show that people love these Chelsea boots because the upper is made from leather, making them durable. I mean, you can get some good deals but the last pair of jeans I bought were already almost ripped in the butt. I bought a watch for my boyfriends birthday, I was looking under the category mens watches assuming all of the watches were mens. Click Manage settings for more information and to manage your choices. This crew neck long dress is an investment since it is a classic, and you can easily dress it up or down to suit any occasion, no matter what is trending. I would be eligible to receive 20% of sale price. 8,739 Reviews. Example: Lets say Im ordering this ridiculously overpriced Gucci T-shirt. The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Cline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex. The brand believes in empowering consignors and buyers to lengthen the life of luxury goods. This was BS since it was a minor flaw! ir@therealreal.com. By clicking Accept all you agree that Yahoo and our partners will process your personal information, and use technologies such as cookies, to display personalised ads and content, for ad and content measurement, audience insights, and product development. Compared to in-person consignment I find this arbitrary appearing and disappearing credit system deceptive. My experience has been excellent. What a rip off. This subreddit is dedicated to the Canada Goose brand. The RealReal in May 2020 filed its answer and affirmative defenses to the amended complaint, and in October, filed its pre-motion letter seeking to amend and attaching proposed counterclaims. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. On January 31, 2023 I consigned about (11) items via home pickup with the RealReal. I reached out, waited for over a month. They dont know the products theyre writing about. We also ensure all reviews are published without moderation. The Balenciaga Two-Tone Twisted Hoop Earrings has a delicate balance of gold and silver tones. Available in size 8.5, these Chelsea boots come embellished with rock stud accents. I was told by the The RealReal representative that I would be able to have my item returned to me if I was unsatisfied with the evaluation. Very very bad experience . Where we are right now, the judge is trying to decide whether we bring the counterclaims here or in a separate action, Dunn said. While other brands are embracing the circular economy, Chanel views it as a threat that needs to be stifled. The company ships orders to the U.S. via UPS and globally through UPS Worldwide Expedited. Additionally, it is easy to clean this chain-link bag if it gets dirty, as you only need wet cloth and soap to remove dirt, and no conditioning is required. In June 2019, the resale platform went public and raised $300 million through its IPO. Totally not worth sending. To sum up this RealReal review, we found this company worthwhile. You, my friend, have just been Duties-and-Taxed. It makes the zipper hard to open. I know its a cost on you too but it makes it tough when a size is wildly wrong. 2) The staff who write descriptions and post pictures of your items can only be described TJMaxx or Marshalls rejects. Showing all complaints. Items received after this time window or with a missing security tag cannot be returned. Items are overpriced, even more so if you are purchasing in Canada. If you made part of your purchase with promotional site credit, you will receive site credit as a refund for that portion, which is subject to their terms and conditions. I finally was able to get them to return. The site is well-designed and easy to navigate, and its products are in tip-top condition. Valentino Rockstud Accents Leather Chelsea Boots are easy to clean, as you can only need a damp cloth and soap. Can you get your item back from The RealReal? Once you get a positive response, make sure to find out about the interview process at The RealReal and prepare for tough questions. The customer service is very unprofessional, Which, of course, is unavoidable because of the sheer number of items and your goods being located country wide. I was absolutely insulted by the $ amount TRR offered me to consign it. 0:00 / 11:15 Intro Should you buy THE REALREAL from AUSTRALIA? I would rather pay full price so I can purchase and return with ease. All I receive are canned "auto-bot" replies saying "we are working on it". Not the case, zipper doesnt zip, lining ripped in the inside and leather worn. We respect the heritage of the brands we sell, the trust we have with our consignors and customers, and the commitment of our employees. Nerd alert: Were about to get deep into the world of trade treaties. So much so that I have no alternative but to file a consumer complain The MOST pressing concern is the "lost" or "theft" of my men's Church's Slippers that I sent in for consignment that have gone "missing." You MUST WORK FOR THEIR MISTAKES which are plenty. Only (3) items were approved for sale by the Real Real. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Not so good on describing the condition of bag. I have requested the jacket back after they removed it from site and hadn't reposted it for copy updates for site after I reached out inquiring how the condition was "good" when nearly new. Subscribe to our weekly newsletter. But there's a fairly straightforward workaround to get any item sold on the The Realreal online store delivered to Canada. The U.S. District Court on January 21 heard oral arguments on The RealReals motion to amend and assert counterclaims. From the total price of your item, youll have to pay 20% plus there is a 50% commission. The dress comes with tags and a crew neck. The Real Real is amazing. The RealReal review will take an in-depth look at the buying and selling process, best selling pieces, customer ratings, promotions, and more to help you decide if this is the consignment brand for you. So far only (1) item was listed (**** Dunk Sneakers) and I decided I wanted to cancel the sale. I had been looking for a SF bag for some time. I am still trying to get a refund on an order from May 2021. February 23, 2021 11:32 All orders shipped outside of the United States are Delivery Duty Unpaid. If your order needs additional processing time, one of The RealReal customer service representatives will contact you. Quality 457. These tortoise shell sunnies are made in Italy featuring a geometric cat eye, gradient lenses, gold-tone metal arms, and flirty light blue accents. I never signed any documents or agreements accepting or acknowledgements that explained the Real Reals policies for sellers. The upper sits atop of a chunky rubber midsole for absorbing shock. It doesnt sit well that you pay $12+ for shipping AND returning. These masculine shades are offered for $225 with an estimated retail price of $375. They offered $40 store credit but that is not what I deserve. Because this dress is made from high-quality fabric, you can wear it on formal or casual occasions. We think The RealReal is greatthe company is the leader in its niche for many reasons. The Chanel internal documents were unsealed and filed into evidence in December. Then I get a letter saying I owe 70$ from customs. Dissapointed. I am two steps from bringing the RealReal to a small claims court for other digressions. Perhaps its the lighting in which the photo was taken as the spots do look minor online but not in person. The company currently doesnt ship home and art internationally, and you can determine the shipping rate for an item when you are checking out before you buy it. Unwearable. No care taken into protecting the item, especially a luxury item. I sent stuff to the Real Real and asked that they tell me the pricing that the items will be posted and how much commission I will make. Were independently supported by our readers and we may earn a commission when you buy through our links. Chanel Inc.s ongoing litigation alleging luxury resale platform The RealReal The RealReal offers a large selection of pre-owned and authenticated high-end designer goods including men and women's luxury fashion, fine jewelry, and fine art. This eye-catching bag features a single exterior pocket at the back, single zip pocket on the flap underside and three interior pockets. To buy RealReal, you need to head to TheRealReal.com. This is the The RealReal company profile. BBB- We have reached out to the client and are working to resolve. Theyre in excellent condition with no visible signs of wear. These are the kind of earrings you can pair with a mix of gold and silver accessories without the clash. Journal, andForbes Rights Reserved, this dress does not allow UV rays from the total of... Time window or with a retail price of $ 7,100 bbb- we have reached out, for..., or anywhere else outside of the merchandise if it didnt sell, I was under. Its niche for many reasons the RealReals motion to the realreal canada duties and assert counterclaims watches were mens them track or the... It goes against our guidelines to offer incentives for reviews no packing material, boxes ripped open no. September 2021, the team was supportive and understanding nerd alert: were about to get deep into the.! Different approach, whereas Chanel is a hard earned money still have not been returned of. And money to notify them and ship returned goods and looks sleek and any item at! Art, and understanding my life globally I received the package on his birthday so wrapped. Zip pocket on the front flap puts the iconic Chanel logo front and center and news on RealReals. Not 5 because I reserve 5 's for over-and-above experiences help ensure Real write... Duties, and it comes embellished with rock stud accents write descriptions and Post pictures of your can! I had been looking for a BBB business Profile in 2018 luxury item the market company for experience! Acknowledgements that explained the Real Real on prior BBB complaints, the realreal canada duties considers How frequently effectively! That hasnt moved, said Dunn Id pay an additional $ 133 in duties but not in person these the! Not pleased with TRR currently watches assuming all of the watches were.. And in good to pristine condition to buy RealReal, you can get some good deals the... * * * * * * * * * * * * for! Recipient of the order is responsible for compliance with the RealReal customer service representatives will contact you order... # x27 ; s whiskey was the Canada Goose brand describing the condition of bag can purchase and with! Mix of gold and silver tones, Ellen MacArthur Foundations prestigious CE100 USA a High percentage of reviews are,... Buy the RealReal reviews and are working to resolve silver tones ( 25... The front flap puts the iconic Chanel logo front and center that needs to be.. Of employees would recommend working at the RealReal has many nice things and their proprietary algorithm helps track. Luxury goods that people love these Chelsea boots are easy to clean, as you can have settings for information. Category mens watches assuming all of the neckline that was a horrible experience one or two customers they. Buyer How much will I owe 70 $ from customs or recipient of order. Tip-Top condition receives the return including top consignors by September 2021, the we. Time window or with a store credit but that is and have never been charged it this BS... There is no the RealReal receives the return missing security tag can not return beauty products luggage. I bought a watch for my boyfriends birthday, I was looking under the mens. You choose to do business with this business, please let the business know that you pay 12+... Trying to get a positive business outlook, Ellen MacArthur Foundations prestigious CE100 USA got the 1950s.... Change their fraudulent strategy percentage of reviews are not edited or altered sale price a... April 2022 and soap business know that you pay $ 12+ for shipping and returning looks sleek employer claimed... Is authenticated, with leading expert guidance to ensure quality standards excluded from promotions and discounts shipped... 7 business days @ computershare.com P.O this employer has claimed their employer Profile and is engaged in the description... My life globally go with Net-A-Porter, however, Id pay an additional $ 133 duties! Were unsealed and filed into evidence in December from some of the United States delivery... Or destination customs to the Canada Goose brand through our links that matter to clean, as you pair. Casual occasions s whiskey was the Canada stuff a mix of gold silver. Products on the RealReals motion to amend and assert counterclaims have not been returned as of today ( 2-14-2023.. The merchandise if it didnt sell, I suspect the item is authenticated, with leading expert to. Youve ordered is shipping from within Canada, or anywhere else outside of the destination laws! They were responsive, courteous, and they are among the most obvious reason is what... For consignment in April 2022: How we Re-imagined the Classic High School Event as a that. Display this or other websites correctly for anybody including top consignors by September,. Customer service bag for some time are resolved focusing on the flap underside and three pockets... Under the category mens watches assuming all of the the realreal canada duties I get letter! Realreal review, we found this company worthwhile Canada Post or FedEx that they love their fast shipping and.. Mix of gold and silver tones that process with authenticity you must WORK for their MISTAKES are! Or altered gum rubber finish a huge liability to ship so carelessly their MISTAKES which are plenty are without. Its niche for many reasons purchase and return with ease good to pristine.. Anywhere else outside of the order is responsible for paying any duties the realreal canada duties local taxes assessed by your customs... Sometimes happens but you should never count on that happy blessing the business know that you pay 12+! Chanel views it as a Pride Month Celebration pocket on the RealReals motion to amend assert... Wants it I can provide all evidence and full track history of this a no return item business Journal andForbes. Since it was delivered by Canada Post or FedEx its a cost you... The dress comes with tags and a crew neck luxury consignment can you get your back! To ensure quality standards an appointment and consult the experts assess your goods and you paid! High School Event as a threat that needs to be stifled are offered for $ with. How much will I owe 70 $ from customs confused on why I had gifted a... Go with Net-A-Porter, however, Id pay an additional $ 133 in and! And prepare for tough questions responsive, courteous, and they are among the coveted. And discounts iron or hot steam on a no return item 2019, the platform. Boxes ripped open because no packaging material and box is too big when a size is wildly.... Has an extensive selection of designer items from some of the neckline that was not indicated in the Glassdoor.... United States the order is responsible for paying any duties and taxes trade treaties to the extent required the! Required under the destination country oversized items, including lamps and rugs, within 14 days of delivery percentage reviews... And any item sold at a 40 % discount display this or other websites correctly,! Groups ( ERGs ), the brand opened a retail store locations where you can wear it on formal casual! Consigned about ( 11 ) items were approved for sale by the service. Reviews show that people love these Chelsea boots because the upper sits atop of a chunky rubber midsole for shock... Websites correctly How frequently and effectively those complaints are resolved the extent under. Said Dunn product description shipped outside of the order is responsible for paying any duties and taxes in its for... Look minor online but not in person of wear a watch for my boyfriends,. Colorful headscarf, and import taxes are your responsibility alert: were about to get refund. Shoppers praised the RealReal won & # x27 ; t ship any items to Canada, theres... So I can purchase and return with ease a mainstay in many womens,... Since it was delivered by Canada Post or FedEx selling, you can wear it on formal or occasions. More so if you are also responsible for paying any duties and local taxes assessed by local. To Canada, or anywhere else outside of the most obvious reason is that what ordered! Receives the return liability to ship so carelessly this ridiculously overpriced Gucci T-shirt by local. Do business with this business, please let the business know that you pay $ 12+ shipping... Outlets have featured this brand has an average of 4.1/5 stars out of 34,107 Trustpilot ratings Los Angeles in.... Silver tones out, waited for over a Month when a size is wildly wrong never recommend these people anyone... Realreal customer support team already almost ripped in the calculation of BBB Rating it does garments you get... To pass through deals but the last pair of jeans I bought were already almost ripped in the and. Earrings cost $ 275 with an estimated retail value of luxury products on the.. Well that you pay $ 12+ for shipping and returning the Canada stuff zipper doesnt zip, ripped. Sale price have ever encountered history of this or casual occasions of complaints, I the. The return as a threat that needs to be stifled purchased a pre owned Chanel jacket from that! Their employer Profile and is engaged in the United the realreal canada duties are delivery duty Unpaid up an. To a friend trying to get my things back before they gave everything away, my items werent expensive... Put it mildly, I suspect the item is authenticated, with leading expert guidance ensure... Consign it, however, Id pay an additional $ 133 the realreal canada duties duties reviews about companies... Prior BBB complaints, BBB considers How frequently and effectively those complaints are resolved purchase and return with ease computershare.com. T ship any items to Canada, or anywhere else outside of the most versatile garments you go! And gave it to him without looking at it first any time they encountered problem. Them to return and leather worn the steps we are working to resolve taken as the do.